Candle Care:
- Burn candle within sight
- Keep out of the reach of children and pets
- Never burn a candle on or near anything that can catch fire
- Remove all packaging before burning
- Place on temperature safe surface
- Keep away from drafts. Keep wax pool free of debris
- To avoid overheating and sooting, keep wick cantered and trimmed to 0.6 cm at all times
- Do not burn more than 4 hours at a time
- Discontinue use when 0.6 cm of wax remains
Fragrance performance:
If your candle is not releasing a strong fragrance:
- Move your candle to another location to avoid drafts from vents or fans
- Single wick candles are meant to be used in smaller rooms to enhance fragrance performance. Double or triple wick candles work best in larger rooms.
Soot issues:
If you are experiencing excess soot from your candle:
- Make sure to trim your wicks and keep them trimmed regularly
- If you are still experiencing excess sooting, please trim your wick to 0.3 cm
- Please ensure that your candle is not being burned near a vent or fan.
- Make sure you are not burning your candle longer than the recommended time of 3-4 hours.
*If you are experiencing excess soot and these suggestions are not working, discontinue use and contact us.
Cracked candle:
To avoid a crack in your candle:
- Make sure your wicks are trimmed to 0.6 cm
- Make sure your wicks are centered
- Do not exceed the recommended burn time of 3-4 hours
- Avoid drafts as they can cause wicks to veer off centre, which can lead to glass overheating
*Discontinue use if wick clips are exposed or if there is only 0.6 cm of wax left in your candle vessel.
Tunnelling:
Tunnelling is more apparent in the initial burn of the candle. Please burn your candle 2-3 times and make sure each burn time is in increments of 3-4 hours to allow wax to pool around the edges of the candle.
If tunnelling is still apparent, proceed to burn in 3-4 increments until candle self-corrects.
Wick issues or self-extinguishing flame:
If flame is self-extinguishing, please wait until wick is cool then loosen the wick fibres by twisting the wick with your fingers and relight.